Your question answered
If you cannot find the answer to your question please get in-touch buyersupport@imparlour.com
I have placed my order on ImParlour, what happens next?
The dealer will confirm availability and advise you of the delivery cost, once you accept the delivery cost we will charge this to your payment method.
The dealer will then contact you to confirm the delivery arrangements and schedule.
I want to cancel my order, what happens?
You can cancel your order at anytime prior to confirmation of dispatch ,in which case you will receive a full refund including the cost for delivery.
Once the item has been dispatched you can no longer cancel the order, you can return the item, but you will be responsible for the cost of return and the delivery.
I want to return my item. What do I do?
You can request to return an item you have ordered on ImParlour up to 14 days after delivery, unless the item is made to order or altered to your requirements in any way. Once your return request has been accepted the item must be returned within 14 days. If the item is returned to the seller altered or damaged in anyway, ImParlour will not be able to make a refund.
Where your item has been damaged in transit, notify the vendor immediately. If possible, note the damage on all copies of the shipper’s delivery documentation.
Communications with the vendor should include the following information:
1 Order Number
2. Describe damage to item or request return
3. If applicable, provide images of damage
What can I expect when buying a vintage item?
Most vintage items may show signs of age or use, although many dealers will have fully restored an item. Examine the images carefully and be sure to ask any questions, such as:
- is there any damage or blemishes?
- has the item been repaired?
- have any parts been replaced?
To request information about a product, select ‘Enquire About this Item’ on the Product Listing page.
What buyer protection policies are in place?
Buy with confidence when you make your purchase on ImParlour.
Your payment through ImParlour is protected, so if you have any dispute your money is safe.
ImParlour will assist both buyer and seller in reaching an amicable resolution to any questions.
contact us info@imparlour.com
Where can I find an invoice for my purchase on ImParlour?
Order history and basic invoices are available in your Account.
The seller is responsible for providing detailed invoices. To request a full invoice, go to the Order Page in your Account and select the appropriate ‘Contact Seller.